Security at Alife

Last updated: September 17, 2021

Organizational Security

Information Security Program

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the  SOC  2  Framework.  SOC  2  is  a  widely known information  security  auditing procedure created by the American Institute of Certified Public Accountants.

Third-Party Audit

Third-Party Penetration Testing

We perform an independent third-party penetration test at least annually to ensure that the security posture of our services is uncompromised.

Roles and Responsibilities

Roles  and  responsibilities  related  to  our  Information  Security Program and  the protection  of  our  customer’s  data  are  well defined and documented.  Our  team members are required to review and accept all the security policies.

Security Awareness Training

Our  team  members  are  required  to  go  through  employee  security awareness training covering industry standard practices and information security topics such as phishing and password management.

Confidentiality

Background Checks

We perform background checks on all new team members in accordance with local laws.
Our  organization  undergoes  independent  third-party  assessments  to test our security and compliance controls.
All  team  members  are  required  to  sign  and  adhere  to  an  industry standard confidentiality agreement prior to their first day of work.
Cloud Security

Cloud Infrastructure Security

Our cloud services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications. For more information on our provider’s security processes, please visit AWS Security.

Data Hosting Security

Our data is hosted on Amazon Web Services (AWS) databases. These databases are  all  located in the United States. Please reference the above vendor specific documentation linked above for more information.

Encryption at Rest

All databases are encrypted at rest.

Encryption in transit

Our applications encrypt in transit with TLS/SSL only.

Vulnerability Scanning

We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

We actively monitor and log various cloud services.

Business Continuity and Disaster Security

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

We  have  a  process  for  handling  information  security  events  which includes escalation procedures, rapid mitigation and communication.

Access Security

Permissions and Authentication

Least Privilege Access Control

We  follow  the  principle  of  least  privilege  with  respect  to  identity and  access management.

Quarterly Access Reviews

We perform quarterly access reviews of all team members with access to sensitive systems.

Password Requirements

All team members are required to adhere to a minimum set of password requirements and complexity for access.

Password Manager

All company issued laptops utilize a password manager for team members to manage passwords and maintain password complexity.
Vendor and Risk Management

Annual Risk Assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations of fraud.

Vendor Risk Management

Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.

If you have any questions, comments, or concerns or if you wish to report a potential security issue
please contact
security@alifehealth.com

HIPAA and ISO 13485 compliant