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Our security commitments

Last updated: January 18, 2021

Organizational Security

Information Security Program

We have an Information Security Program in place that is communicated throughout the organization. Our Information Security Program follows the criteria set forth by the SOC 2 Framework. SOC 2 is a widely known information security auditing procedure created by the American Institute of Certified Public Accountants.

Third-Party Audits

Our organization undergoes independent third-party assessments to test our security and compliance controls.

Third-Party Penetration Testing

We perform an independent third-party penetration test at least annually to ensure that the security posture of our services is not compromised.

Roles and Responsibilities

Roles and responsibilities related to our Information Security Program and the protection of our customer’s data are well defined and documented. Our team members are required to review and accept all the security policies.

Security Awareness Training

Our team members are required to go through employee security awareness training covering industry standard practices and information security topics such as phishing and password management.

Confidentiality

All team members are required to sign and adhere to an industry standard confidentiality agreement prior to their first day of work.

Background Checks

We perform background checks on all new team members in accordance with local laws.

Cloud Security

Cloud Infrastructure Security

Our cloud services are hosted with Amazon Web Services (AWS). They employ a robust security program with multiple certifications.

Data Hosting Security

Our data is hosted on Amazon Web Services (AWS) databases. These databases are all located in the United States.

Encryption at Rest

All databases are encrypted at rest.

Encryption in Transit

All applications encrypt in transit with TLS/SSL only.

Vulnerability Scanning

We perform vulnerability scanning and actively monitor for threats.

Logging and Monitoring

We actively monitor and log various cloud services.

Business Continuity and Disaster Recovery

We use our data hosting provider’s backup services to reduce any risk of data loss in the event of a hardware failure. We utilize monitoring services to alert the team in the event of any failures affecting users.

Incident Response

We have a process for handling information security events which includes escalation procedures, rapid mitigation and communication.

Access Security

Permissions and Authentication

Access to cloud infrastructure and other sensitive tools are limited to authorized employees who require it for their role. Where available we have Single Sign-on (SSO), 2-factor authentication (2FA) and strong password policies to ensure access to cloud services are protected.

Least Privilege Access Control

We follow the principle of least privilege with respect to identity and access management.

Quarterly Access Reviews

We perform quarterly access reviews of all team members with access to sensitive systems.

Vendor and Risk Management

Annual Risk Assessments

We undergo at least annual risk assessments to identify any potential threats, including considerations for fraud.

Vendor Risk Management

Vendor risk is determined, and the appropriate vendor reviews are performed prior to authorizing a new vendor.

Please contact security@alifehealth.com with any questions or to report a security issue.